Privacy Policy

1. What we collect

• Enquiry details. When you submit an enquiry, we collect your name and phone number, and your email address and message if you choose to share them. We also record the page you enquired from and the time of the enquiry.
• Details you share directly. If you call, message or email us, we receive the information you provide.
• Technical data. Like any website, our hosting provider automatically processes your IP address, browser type and the pages you request, so the site can be delivered and kept secure.

We do not ask for financial, identity or other sensitive documents through this website.

2. How we use it

• To respond to your enquiry, call or message you about it, and arrange site visits.
• To share information about Willow One Auralis and other Willow One projects you may be interested in.
• To keep the website secure and working properly.
• To meet our legal and regulatory obligations.

We do not sell your personal data.

3. Your consent

By submitting an enquiry, you consent to us using your details for the purposes above and contacting you by phone call, SMS, WhatsApp or email. This consent applies even if your number is registered on the National Customer Preference Register (DND).

You can withdraw your consent at any time by writing to sales@willowone.in. We will then stop contacting you, except where we need to keep certain records by law.

4. Who we share it with

We share personal data only with service providers that help us run this website and respond to you, and only as much as they need:

• Vercel: website hosting.
• Resend: delivers enquiry notifications to our sales inbox.
• Google: our business email (Google Workspace), web fonts (Google Fonts) and the maps on our Auralis and Contact pages (Google Maps). Loading the fonts and map shares your IP address with Google.
• unpkg.com: a public content delivery network that serves some of the website’s code, which also receives your IP address.

We may also disclose personal data where required by law or to protect our legal rights. Some of these providers may process data outside India.

5. Cookies and similar technologies

• We do not currently use advertising or analytics cookies on this website.
• Our home page stores a small setting in your browser for the current session, so its opening animation plays only once. It contains no personal data and is cleared when you close the browser.
• The Google Maps embedded on our Auralis and Contact pages are provided by Google and may set its own cookies, under Google’s privacy policy.

If we start using analytics or advertising measurement, such as Google Ads conversion tracking, we will update this policy first.

6. How long we keep it

We keep enquiry details for as long as needed to respond to you, follow up on your interest and meet our legal obligations, and then delete them. Our service providers keep technical and delivery logs only for limited periods.

7. How we protect it

The website uses encrypted connections (HTTPS), and access to enquiry details is limited to our team and the service providers listed above. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

8. Your rights

Under India’s Digital Personal Data Protection Act, 2023, you can ask us to:

• give you a summary of the personal data we hold about you and how we use it;
• correct, complete or update it;
• erase it, where we no longer need it for the purpose it was collected or by law;
• stop using it, by withdrawing your consent.

You can also nominate another person to exercise these rights on your behalf in the event of your death or incapacity. To make any of these requests, contact us using the details below. If you are not satisfied with our response, you may approach the Data Protection Board of India.

9. Other websites

Our website links to other sites, such as Instagram, Google Maps and the Karnataka RERA website. Their own privacy policies apply when you visit them.

10. Children

This website is intended for adults. We do not knowingly collect personal data from anyone under 18.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

For questions, requests or complaints about your personal data: